Appeals and Complaints

We receive appeals and complaints at the following email address:

direccion@superinspect.com.ar

Process for Handling Appeals and Complaints

A response will always be provided via email, whether it concerns an appeal or a complaint. Even if the appeal or complaint does not apply or is unrelated to the inspection activities performed, the reasons why it is not applicable will be communicated.

Investigations and decisions related to appeals must not lead to any discriminatory action.

The decision communicated to the complainant or appellant must be reviewed and approved by the Management of Superinspect Argentina. Personnel involved in the inspection that gave rise to the complaint or appeal must not participate in this process.

The Quality Manager is responsible for recording and monitoring all appeals and complaints.

If a complaint or appeal warrants it due to its severity, it must be treated as a Non-Conformity.

Once the process for handling the complaint or appeal is completed, the Quality Manager will formally notify the originator via email regarding the closure of the case.